How Our Ecommerce Works

1. Prepare your order
   Browse the products catalogue on e-alifood.com website, register to see the price list and all information regarding products and terms of delivery. Sending an order request is easy, just select the product you are interested in, select the terms of delivery and all the possible customizations and choose between the available payment methods: you can see the price compose automatically during the different steps. But attention, the offer of Alifood is wider! If you need more products, special conditions or certifications not listed write to b2b@alifood.it.

2. Order Reception
   Once the order request has been placed, one of our operators will verify the correctness of the order and send the order confirmation and the instructions for payment and delivery within 3 working days. In case of payment by credit card the amount of the order will be authorized when swiping the card and charged only after order confirmation, in case of payment by bank transfer the customer will have to make the payment within 2 working days following the instructions on the order. For more information click here - link page payments The preparation of the order will start only after payment reception.

3. Order preparation and shipment
   Once we receive the confirmation of payment, our operators will prepare your order and ship it according to the terms of the contract. All shipments are handled by DHL Global Forwarding.

4. Delivery
   The products will be delivered according to the terms requested on the order and the customer will be notified by email when the goods will be shipped and receive tracking updates. The return of the goods is not foreseen in any case and for any reason, except for the conditions provided in the T&C - link a

5. Customer Service
   For any communication the customer can use the e-mail address b2b@alifood.it